ANGLAIS PERFECTIONNEMENT DU TOURISME DE L’HÔTELLERIE ET DE LA RESTAURATION

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Tourisme :• Reception
• The Telephone
• Complaints and no-shows
• Billing and payment
• Hotel services

The restauration
• Drinks, bar, and pub
• New trends in eating habits
• The kitchen
• Food processing and cooking

The hotel industry
• Purchasing and storage
• Accounts and profits
• Advertising and marketing
• The staff
• Cleaning and disinfection

Annex
• Lexicon of wine
• Meat cutting
• The main type of smoked fish
• Booking form
• Lexicon for use by customers

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